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M4374 3.0" MP5 Player
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Customer Care
Welcome to the MAC-CON Customer Care Center.
At MAC-CON, our number one priority is your satisfaction.
We created the MAC-CON Customer Care program to make sure
that every experience with MAC-CON offers value,
convenience and satisfaction.
To take advantage of all our Customer Care features, please
make sure that you have created an account with MAC-CON and
that you are currently signed in.
Ordering Frequently Asked Questions
How long will it take to process our order?
How can we pay for our order?
What warranty do we get with products we have bought?
How do we get an Return Merchandise Authorization (RMA’S) from MAC-CON?
How does MAC-CON ship our order?
Detailed Terms & Conditions of Sale
How long will it take to process our order?
Orders will be processed on a first come, first serve basis. We will
make every effort to make sure orders are processed as soon as possible,
and no unnecessary delays occur in processing an order. In most cases
orders are processed immediately, often shipping within 5 days for in-stock items.
During busy periods, delays may occur. All orders will be processed no later
than 7 business days upon receipt, provided the items are in stock and
there are no problems with the payment verification. Items are
allocated to your order when your order is being processed and
after your payment has been verified, so on rare occasions stock
may change by the time an order is being processed.
Once an order request has been received by us, you will receive
periodic e-mails from us regarding the processing of your order.
Within 24 hours of your order being shipped, you will receive an
e-mail that contains the carrier tracking number for your order.
How can we pay for our order?
Upon processing of an order, MAC-CON will email you the Pro-Forma
Invoice outlining the charges upon which your deposit will need
to be transferred to our bank in U.S. Dollars for us to start
processing your order with our factory. (Bank Account Information
will be provided on our Pro-Forma Invoice).
Prior to your shipment leaving the factory you will be required
to transfer the balance to our bank in U.S. Dollars
No C.O.D. orders will be accepted.
What warranty do we get with products we have bought?
MAC-CON warrants product(s) to be in good working condition and free from
defects in material and workmanship for a period of one (1) year.
If your product is not functioning properly upon arrival (DOA items),
please send us a message (but not later than 30 days from purchase for DOA items)
to Technical Support for troubleshooting or request a RMA through our Contact Form.
In most instances, our representatives can assist you in diagnosing and
resolving your product problems. In the case of a defective product,
MAC-CON will replace the product with an exchange of the same item,
subject to in-stock availability.
To return a product you will require an RMA (Return Merchandise Authorization)
from us. You will have to pay for shipping charges in returning the product
to us. Repaired RMA items will be shipped back to you shipping charges
being your responsibility. Due to the competitive prices provided you
we cannot accept any responsibility for shipping costs.
Physical damage to any product will void the product's warranty.
Modifying a product in a permanent way is considered physical damage.
Physical damage voids any warranty previously implied for any product.
How do we get a Return Merchandise Authorization (RMA’S) from MAC-CON?
All products returned to us must be accompanied by a valid Return
Merchandise Authorization (RMA) number issued by MAC-CON within
1 year of your original invoice date. After 1 year from purchase
we can no longer issue an RMA. RMA’S expire in 30 days after they
are issued.
You may request an RMA using our Contact Form
If you have any tech support questions before requesting an RMA,
feel free to ask in a tech support message.
All returned products must be 100% complete in original packaging and in
resalable condition, with all packaging, software, manuals, blank warranty
cards and other accessories and documentation included.
A valid RMA number must be written clearly on the outside of the packaging.
Incomplete or unauthorized returns will be refused. The customer is
responsible for any additional damage to an item or loss during
shipment to MAC-CON. Therefore, we recommend that all items
shipped to us be insured for damage or loss.
How does MAC-CON ship our order?
Every package leaving MAC-CON is carefully packaged by us
before shipping. We use our own specially designed shipping boxes,
heavy duty recycled cartons, or a carrier's service designated
shipping box, depending on the size and contents of your order.
Terms & Conditions of Sale
The following terms and conditions govern the sale of products by MAC-CON.
By submitting your on-line quotation/order to MAC-CON, you have indicated
your acceptance to be bound by these terms and conditions of sale.
At MAC-CON'S sole discretion, these terms and conditions may be changed
without prior notice at any time before MAC-CON accepts your order.
Payment Terms
Payment is due via bank transfer to our bank in U.S. Dollars. No C.O.D.
orders are accepted. Orders are processed ONLY upon receipt of payment.
(Bank Account Information will be provided on our Pro-Forma Invoice)
Disclaimer of Warranty
When products are shipped to you, their limited warranties applicable
to products are in effect and are included with the shipment.
Limited Warranty
MAC-CON warrants product(s) to be in good working condition and
free from defects in material and workmanship for a period of one (1) year
MAC-CON'S liability shall be limited to repairing or replacing, at its
option, any defective product which is returned, freight prepaid to
MAC-CON, according to the Merchandise Return Procedure set forth in
Section Merchandise Return Procedure below. Buyer shall bear all
responsibility for shipping charges and risk of loss or damage
during transit to MAC-CON. Products which have been subjected
to abuse, misuse, alteration, neglect or unauthorized repair or
installation, as determined solely by MAC-CON, are not covered
by this warranty.
Any alterations, addition, improvements or attachments to the product(s)
not authorized in writing by MAC-CON shall be deemed to be a waiver
of this warranty by Buyer and shall render this warranty null and void.
MAC-CON shall return repaired or replaced product(s) to Buyer, at
the customers expense via regular carrier authorized by customer.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED.
MAC-CON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY
WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY.
IN NO EVENT SHALL MAC-CON BE LIABLE FOR INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES,
AND IN NO EVENT SHALL MAC-CON'S LIABILITY EXCEED THE PURCHASE PRICE OF
THE PRODUCT(S).
Limitation of Liability
The maximum liability to you for products purchased from MAC-CON
shall be limited to the purchase price you have paid for the
products. Also, MAC-CON will not be liable for any property
damage, personal injury, loss of use, interruption of business,
loss of profits, or other consequential, indirect, incidental,
punitive or special damages. This applies to all situations
however caused, whether for breach of warranty, contract,
tort (including negligence), and strict liability or otherwise,
other than those damages that are incapable of limitation,
exclusion or restriction under applicable law.
THIS RETURN POLICY IS NOT A WARRANTY. MAC-CON reserves the right
to change or to cancel it at any time before accepting your order.
Title
Title to hardware products and to the media in which software
products are embodied passes to you upon shipment by MAC-CON.
Title to software remains with the licensor of the software.
Interpretation
These terms and conditions shall be interpreted under and governed
by the federal laws of China, without giving effect to conflicts
of law rules. Headings used in these Terms and Conditions are
for convenience of reference only and are not intended to be
part of, or to affect the meaning or interpretation of,
these Terms and Conditions.
No Modification
Any additional or altered terms attached or adhering to an order
shall be null and void and without effect, unless agreed to in
writing by MAC-CON. These terms and conditions may not be
modified, altered or amended without the written agreement
of MAC-CON.
Severability
If any provision of these terms and conditions is held to be
illegal, invalid or un-enforceable, in whole or in part,
the legality, validity and enforceability of the remaining
provisions shall not be affected or impaired. The terms and
conditions stated herein are declared to be Severable.
General
You may not assign this agreement without MAC-CON'S prior
written consent. MAC-CON is the intended beneficiary of this
agreement. If there is any inconsistency between this
agreement and other agreement included with or relating
to products purchased from MAC-CON, this agreement shall
take precedence.
Linking and Framing the Web Site
Links to the Web Site without the express permission of MAC-CON
are strictly prohibited. MAC-CON reserves the right to cancel
and revoke any permission it may give to link to the Web Site
at any time, for any reason, without any notice, and without
any liability to you or any other person. The framing of the
Web Site or any of its content in any form and by any method
is strictly prohibited.
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